Refund policy

Returns

We hope you love your Anahita piece. If something isn't quite right, you can request a return by contacting us at orders@anahitacollective.com within 14 days of receiving your order.

Once you have notified us, your item must be returned within a further 14 days.

Returned pieces should be unworn and returned in their original condition and packaging. You are welcome to carefully try your jewellery on as you would in a shop, but we may make a deduction from your refund if an item has been worn or handled beyond what is reasonably necessary to examine it.

Unless your item is faulty or incorrect, return postage is the responsibility of the customer. We strongly recommend using a tracked and insured service and keeping proof of postage until your return has been processed.

Please contact us before sending a return so that we can provide the correct return address and instructions.

Refunds

Once your return has been received and inspected, we will process your refund to your original payment method.

Refunds will be issued within 14 days of receiving your returned item. Where applicable, your original standard delivery charge will also be refunded in accordance with your statutory rights.

Please allow additional time for your bank or payment provider to process the refund.

Exchanges

As many Anahita pieces are created or collected in very small quantities, we cannot guarantee that another size or variation will be available.

If you would like to exchange a piece, please contact us at orders@anahitacollective.com and we will do our best to help. Where an exchange isn't possible, you can return the piece in accordance with our returns policy and place a new order.